Your Privacy at dl777
— Handled with Care

1 Information We Collect

1.1 Information You Provide Directly

When you register an account with dl777, you provide us with personal information that is necessary to create and manage your account. This includes your full legal name, date of birth, email address, mobile phone number, and your preferred payment method details. During the KYC verification process, you may also be asked to submit copies of identity documents such as your National Identity Card (NID), passport, or a recent utility bill or bank statement as proof of address.

If you contact the dl777 support team — via live chat, email, or any other communication channel — any information you provide in the course of that communication will also be collected and retained as part of your account record.

1.2 Information Collected Automatically

When you access the dl777 platform, certain technical information is collected automatically by our servers and analytics systems. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), referring URL, pages visited during each session, time and duration of visits, and in-platform actions such as game launches and bet placement. This information is collected primarily for security, fraud prevention, and platform performance purposes.

1.3 Payment and Transaction Data

dl777 records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and the transaction reference numbers provided by the payment provider. Full card numbers or mobile banking PINs are never stored by dl777 — these are processed exclusively by the respective payment providers under their own security standards.

1.4 Communications Data

When you send messages to the dl777 support team, participate in promotions, respond to surveys, or engage in any other written communication with dl777, the content of those communications is stored and may be reviewed by support staff for the purposes of resolving your query, improving service quality, and detecting potential fraud or policy violations.

2 How We Use Your Data

dl777 uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis for doing so — which includes contractual necessity (to deliver the service you have requested), legal obligation (to meet our compliance and anti-money laundering requirements), and legitimate interests (to improve our platform and detect fraud).

dl777 does not use your personal data for automated decision-making or profiling in any way that produces a legal or similarly significant effect on you without the option for human review.

3 Data Sharing and Disclosure

3.1 Third-Party Service Providers

dl777 shares personal data with a limited number of trusted third-party service providers who assist in the operation of our platform. These providers are bound by confidentiality agreements and may only use your data for the specific purpose for which it was shared. The categories of third-party providers with whom data may be shared include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — for the processing of deposits and withdrawals.
• Identity verification partners: Regulated KYC service providers used to verify your identity and age as required under our compliance obligations.
• Game content providers: Studios such as Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe — limited technical data may be shared to deliver game content and resolve technical disputes.
• IT infrastructure and hosting providers: Cloud hosting and data centre partners who provide the technical infrastructure on which dl777 operates.
• Anti-fraud and security vendors: Specialist providers who assist in detecting and preventing fraudulent account activity, bonus abuse, and money laundering.

3.2 Legal Disclosures

dl777 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other government authorities where we are legally required to do so. This includes disclosures required under applicable anti-money laundering legislation, court orders, or other mandatory legal processes. In such cases, dl777 will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permissible, notify you that a disclosure has been made.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other structural change affecting the dl777 business, your personal data may be transferred to the acquiring or successor entity. In such circumstances, the acquiring entity will be required to honour the commitments made in this Privacy Policy or notify you of any material changes before your data is processed under different terms.

3.4 No Sale of Personal Data

dl777 does not and will not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment and applies regardless of the commercial value of the data in question.

4 Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred settings, active session token, and navigation behaviour — making your next visit easier and the site more useful to you. dl777 uses cookies and similar technologies such as local storage and session storage.

4.2 Types of Cookies We Use

4.3 Third-Party Cookies

dl777 does not deploy third-party advertising or retargeting cookies. Game content delivered through embedded iframes from studios such as Pragmatic Play or Evolution Gaming may set their own strictly necessary session cookies as part of the game delivery mechanism. These are governed by the respective studio's privacy practices and are limited to the duration of your gaming session.

4.4 Managing Cookies

You can control cookie behaviour through your browser settings. Most browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that blocking strictly necessary cookies will prevent you from logging in and using the real-money features of dl777. Analytics and preference cookies can be disabled without affecting core platform functionality.

5 Data Retention

5.1 Active Accounts

While your dl777 account remains active, we retain all personal data associated with it for the purpose of providing the service, processing transactions, and meeting our ongoing legal and regulatory obligations. Account data is reviewed periodically to ensure it remains accurate and relevant.

5.2 Closed Accounts

Following the closure of a dl777 account — whether by player request or by dl777 — your personal data is retained for a minimum period of five years from the date of closure. This retention period is required to comply with anti-money laundering legislation, financial record-keeping obligations, and to enable the resolution of any disputes or legal claims that may arise after closure.

5.3 KYC Documents

Identity documents submitted for KYC verification are retained for the same five-year minimum period following account closure. During the retention period, access to these documents is restricted to compliance staff only and is subject to strict internal access controls.

5.4 Anonymised Analytics Data

Aggregated, anonymised usage and analytics data — from which no individual player can be identified — may be retained indefinitely for the purpose of long-term platform analysis and improvement. This data is not subject to the deletion rights described in Section 7 because it contains no personal information.

5.5 Communication Records

Records of support interactions, complaints, and formal communications are retained for a period of three years from the date of the last interaction, unless the subject matter of the communication is related to a legal or regulatory matter, in which case the five-year retention period applies.

6 Data Security Measures

dl777 implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction. The key measures in place include:

• TLS/SSL encryption: All data transmitted between your device and the dl777 platform is encrypted in transit using industry-standard TLS (Transport Layer Security) protocols.
• Encryption at rest: Sensitive personal data — including identity documents and payment references — is stored in encrypted form on our servers. Encryption keys are managed separately from the encrypted data.
• Access controls: Access to personal data is restricted to dl777 staff and third-party personnel who have a legitimate need to process it. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication: dl777 offers two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised login. Players are strongly encouraged to enable 2FA.
• Intrusion detection and monitoring: dl777's infrastructure is monitored around the clock for suspicious activity. Automated systems flag unusual login patterns, abnormal transaction volumes, and other potential security events for immediate review.
• Penetration testing: The dl777 platform is subject to regular security assessments, including penetration testing conducted by independent security professionals, to identify and address vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident that affects your personal data, dl777 will take immediate steps to contain and investigate the incident and will notify affected players without undue delay where the incident is likely to result in a significant risk to their rights and interests.

7 Your Privacy Rights

As a dl777 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the dl777 support team at support at dl777.app. We will respond to all valid requests within 30 days of receipt. In cases of complexity or volume, the response period may be extended by an additional 30 days, with prior notification to you.

7.1 Identity Verification for Rights Requests

To protect the security of your personal data, dl777 may ask you to verify your identity before processing a data rights request. This is a standard security measure to ensure that personal data is not disclosed to, or altered by, an unauthorised party claiming to be the account holder.

7.2 Limitations on Erasure

The right to erasure does not apply where dl777 is required to retain your data to comply with a legal obligation — for example, the five-year retention period for anti-money laundering compliance described in Section 5. In such cases, we will inform you of the specific legal basis on which your erasure request cannot be fulfilled and will restrict further processing of your data to the minimum necessary to meet the legal obligation.

8 Amendments to This Policy

dl777 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made to this policy, we will notify registered players via the email address on file or through a prominent notice displayed on the dl777 platform. The effective date of the revised policy will be clearly stated at the top of this page.

We encourage you to review this Privacy Policy periodically, particularly when you receive a notification of change. Continued use of the dl777 platform following the publication of any revised policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way dl777 handles your personal data, please contact our support team in the first instance. We are committed to resolving privacy concerns promptly, fairly, and in a manner consistent with our obligations under applicable data protection principles.